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How to stay safe when reaching out to support
Support scams cost U.S. consumers billions each year. Here's what to check before you dial any number or share account details.
Verify on the official website first
Always look up the brand's support page directly on their official .com before calling any number you found elsewhere online.
Never share passwords or full SSNs
Legitimate support agents never ask for your full Social Security number, password, or one-time verification codes via phone.
Unsolicited calls are almost always scams
If someone contacts you first claiming to be "support," hang up. Initiate the call yourself by looking up the official number.
Report suspected fraud immediately
If you gave information to a scammer, contact the FTC at reportfraud.ftc.gov and notify your bank or card issuer right away.
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